Practice Team

Practice Management

Our Management team is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care and patient safety. The team regularly liase with outside agencies including the newly formed Clinical Commissioning Groups to ensure that the practice is acting in accordance with regulations.

The team supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.

Mrs Tonja Delafons
Practice Manager

Mrs Rachel Gibb
Admin Team Leader

Mrs Julie Kent
Reception Team Leader/Complaints Manager

 

Administration

Our administration team are primarily based at Pembury Road. They deal with tasks such as issuing repeat prescriptions, dealing with prescription enquiries, the scanning of paperwork onto medical records, dealing with results and handling of patient records.

 

  • Sam Healey
  • Michelle Swan
  • Pauline Moger (Admin/Receptionist)
  • Bindu Kumar

Members of the Prescription Team

  • Sarah Gibson
  • Bryony Whitaker
  • Shirley Davis (Prescription Clerk/Receptionist)
 

Reception

Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. When telephoning for an appointment, advice or a home visit the receptionist may ask you for a few details. They have been trained to make these enquiries on our behalf so we may help you in the most appropriate and efficient way.

Our receptionists are available from 8.00am - 6.30pm each week day. 

 

  • Denise O'Sullivan
  • Marike Dodd
  • Shirley Davis (Prescription Clerk)
  • Annette Tipler (Bank Staff)
  • Pauline Moger (Admin)
  • Sarah Farnes
  • Kelly Toal
  • Sue Ashdown
  • Rebecca Ashdown
  • Kim Hickford (Admin)
  • Rhiannon Hurl
  • Mandie Rees
  • Natalie Baker (Apprentice)
  • Nicole Halliday 
  • Dee Tebay
  • Nicola Heron
  • Katrina Doherty 
 

Secretaries

Our secretarial team work from our main surgery at Pembury Road. If you need to contact them please try to phone between 10.30am and 4.00pm.

  • Debbie Clarke 
  • Sarah Tate 
  • Kim Gordon