How to Book an Appointment
What happens when you make an appointment?
- Our team will ask you why you need an appointment. Please do given as much information as you can.
- We use what you tell us to decide the help you need and how quickly it is required. We also think about who would be the best person to see you, and where and when you should be seen.
- Let's work together and make sure you recieve the right care at the right time.
Any information you share is treated in the strictest of confidence.
Pharmacy & Self-Care
Your pharmacy can advise you on minor illness without the need of an appointment. Please speak to a pharmacist first.
Please have a look at this page to see if there is an alternative option for treatment.
Help and support available from many National and Local Organisations
Pharmacy & Self-Care
Pharmacists are qualified healthcare professionals who can offer clinical advice, over the counter medicines and their use, to effectively and safely manage a range of minor health concerns. They can also help you to decide whether you'll need to see a doctor. You don't need an appointment and you won't even be asked to make a purchase. Every pharmacy also has a private consultation area for you to talk about your symptoms in private if you prefer.
I have a non-urgent problem and can wait to be seen.
During the COVID-19 pandemic, we adopted a telephone first approach, however as the situation has progressed we are converting these back to a system of mostly face-to-face appointments. Having audited our appointments, we felt that a number of appointments were being missed, so in order to improve patient satisfation we have opted for a more face-to-face approach. If you definitely do NOT need to be examined and feel that the problem could be dealt with over the phone then please discuss this with our Care Navigator Team.
Please make a separate appointment for each person wishing to be seen. You may see any doctor at the practice but remaining with the same one, especially during an episode of illness, will help to improve your care. If your doctor asks to see you within a specific time frame then please book your next appointment before you leave the surgery.
Ways to book:
For minor illness and injuries
They can deal with:
Minor Illness, minor injuries, head injuries, conjunctivitis, colds and coughs, sore throat, earache/ear infections, urine infections, chest infections/sinusitis, simple back pain, Asthma/COPD, impetigo, cellulitis,falls, diarrhoea/vomiting, dyspepsia, insect/animal bites, children with fever.
They cannot deal with:
Acutely ill patients, ongoing illness for which the patient is already seeing a doctor, pregnant women, severe abdominal pains, severe chest pains, mental health, acutely ill babies.
Practice Nurses and Clinical Pharmacists
Practice nurses are qualified and registered nurses.
They can help with health issues such as family planning, healthy living advice, blood pressure checks and dressings. The practice nurses run clinics for long-term health conditions such as asthma or diabetes, minor ailment clinics and carry out cervical smears.
Urgent (same day)
I have an URGENT health concern requiring on the day attention
For appointments on the same day you will need to ring at 8am when our phones are switched on.
Please remember that one ten minute appointment is for one problem.
Our phone lines are very busy at 8am, please be patient with us, we do have a large number of Care Navigators working and a number of phone lines available. There is an option on our phone message to request a call back to avoid being on hold.
Life Threatening - Go to A&E
If you or someone you know has a life-threatening condition, such as loss of consciousness, chest pain, breathing difficulties etc, you should call 999
In an EMERGENCY call 999.
Emergencies are situations that cannot be managed at home and may be life threatening
Previously shielded or Immunosuppressed patients
Please remind us that you are a shielded patient when booking an appointment to see our nurse, HCA or phlebotomist. You can also arrange a telephone/video appointment with your GP who will discuss arrangements with you if you need to be seen by your GP in person.
Please can all patients be aware of the following guidance
- Please arrive in good time for all appointments. When you arrive at the surgery please check in for your appointment at our front desk and register your car number plate at the computer.
- Face coverings are not compulsory but we kindly do ask if you can wear one if able to, in order to protect our staff and other patients. You may be asked to wait outside the GPs room if you cannot wear a mask.
- Please do NOT attend the surgery if you have any Coronavirus symptoms or have had a Positive test within the last 5 days. - New cough, high temperature or loss of sense of taste or smell.
- You may be asked about Covid symptoms prior to attending. If any are present we will respectfully request that you rebook via telephone.
- Please use the toilet before coming to the surgery.
- If a chaperone is required this will be provided by Tonbridge Medical group.
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