Patient Social Media Guidance

At Tonbridge Medical Group, we have a Facebook page which provides a range of useful information for our patient population.

Tonbridge Medical Group has a duty to maintain patient confidentiality and to safeguard vulnerable patients. You can help us to achieve this by adhering to the code of conduct outlined in this policy.

Patient complaints on social media

We have a separate complaints policy which patients are to use should they wish to make a complaint. We will only respond to complaints made to the organisation in accordance with the organisation’s policy.

If a complaint is made on the organisation’s Facebook page or any other Social Media platform, it will be deleted.

Patients at Tonbridge Medical Group are expected to adhere to the following code of conduct at all times:

  1. The organisation requires all users of portable devices to use them in a courteous and considerate manner, respecting their fellow patients. Portable devices are not to be used during consultations, except when agreed with your clinician.
  2. Patients are not permitted to disclose any patient-identifiable information about other patients, unless they have the express consent of that patient.
  3. Whilst not encouraged, patients may record their consultation but this should be agreed with your clinician. This recording will solely be for your own purpose.
  4. Patients must not post any material that is inaccurate, fraudulent, harassing, embarrassing, obscene, defamatory or unlawful. Any such posts on the organisation Facebook page will be deleted and the post reported.
  5. Patients are not permitted to take photographs in the waiting room or areas where other patients are present, nor are photographs of staff permitted to be taken.
  6. Patients must not post comments on social media that identify any staff.
  7. Patients are able to leave a review about Tonbridge Medical Group on our website or NHS website. The following link can enable the practice manager to respond appropriately. www.tonbridgemedicalgroup.co.uk/ https://www.nhs.uk/
  8. Defamatory comments about our team are not to be shared on any social media platform. Legal advice will be sought and the appropriate action taken against any patient who posts defamatory comments.