How to Make and Cancel an Appointment

 

Book face-to-face or remote appointments with your GP, nurse or clinician at a time that suits you.

Your details and information are protected by the highest standards of online security, so all you need to worry about is what to do with the spare time you’ve earnt.

USE PATIENT ACCESS

 

Problems booking online appointments?

ONLINE APPOINMENTS ARE NOT AVAILABLE CURRENTLY.

Use the Patient Access Support Centre before you call us.

 

Appointments

Routine

During the COVID-19 pandemic, we adopted a telephone first approach, however as the situation has progressed we are converting these back to a system of mostly face-to-face appointments. Having audited our appointments, we felt that a number of appointments were being missed, so in order to improve patient satisfation we have opted for a more face-to-face approach. If you definitely do NOT need to be examined and feel that the problem could be dealt with over the phone then please discuss this with our Care Navigator Team. 

Please make a separate appointment for each person wishing to be seen. You may see any doctor at the practice but remaining with the same one, especially during an episode of illness, will help to improve your care. If your doctor asks to see you within a specific time frame then please book your next appointment before you leave the surgery.

Updated June 22. 

 

Same Day

If you feel that you have a problem which needs to be dealt with the same day please ring the surgery and inform the receptionist that you wish to speak to a doctor the same day. If there are routine appointments left for that day (and it is appropriate for you to be given such an appointment) you will be given it but otherwise the receptionist will take your details and ask the Duty doctor to return your call.

 

Paramedic Practitioner  

They can deal with :

Minor Illness, minor injuries, head injuries, conjunctivitis, colds and coughs, sore throat, earache/ear infections, urine infections, chest infections/sinusitis, simple back pain, Asthma/COPD, impetigo, cellulitis,falls, diarrhoea/vomiting, dyspepsia, insect/animal bites, children with fever.

They can't deal with :

Acutely ill patients, ongoing illness for which the patient is already seeing a doctor, pregnant women, severe abdominal pains, severe chest pains, mental health, acutely ill babies.

 

Practice nurses

Practice nurses are qualified and registered nurses. They can help with health issues such as family planning, healthy living advice, blood pressure checks and dressings. The practice nurses run clinics for long-term health conditions such as asthma or diabetes, minor ailment clinics and carry out cervical smears.