How to Make and Cancel an Appointment
Care Navigation (Signposting)
Over the coming months you will notice your receptionist begin to ask for a brief outline of your problem when you ring to book an appointment.
This is because we are introducing something called “Care Navigation”. It means we are training receptionists and clerical staff to help them help patients by identifying the most appropriate place for their care.
Through this specialist training, our practice team will be able to direct you to the most appropriate health clinician for your needs first.
Receptionists will never offer clinical advice or triage; this new way of working is about offering you the choice to see more appropriate professionals in the practice team or even somewhere else. If they can deal with the problem directly, it will often be quicker and means you may not need to see the GP at all. More Information...
Book face-to-face or remote appointments with your GP, nurse or clinician at a time that suits you.
Your details and information are protected by the highest standards of online security, so all you need to worry about is what to do with the spare time you’ve earnt.
Problems booking online appointments?
ONLINE APPOINMENTS ARE NOT AVAILABLE CURRENTLY.
Use the Patient Access Support Centre before you call us.
During the COVID-19 Pandemic, we have adopted a telephone first approach. This means that if you request an appointment, you will get a telephone appointment with a doctor. The doctor you speak to will triage your medical problem and decide what is the appropriate next step. This may be a face to face appointment, blood test or nurse appointment.
Please make a separate appointment for each person wishing to be seen. You may see any doctor at the practice but remaining with the same one, especially during an episode of illness, will help to improve your care. If your doctor asks to see you within a specific time frame then please book your next appointment before you leave the surgery.
If you feel that you have a problem which needs to be dealt with the same day please ring the surgery and inform the receptionist that you wish to speak to a doctor the same day. If there are routine appointments left for that day (and it is appropriate for you to be given such an appointment) you will be given it but otherwise the receptionist will take your details and ask the Duty doctor to return your call.
They can deal with :
Minor Illness, minor injuries, head injuries, conjunctivitis, colds and coughs, sore throat, earache/ear infections, urine infections, chest infections/sinusitis, simple back pain, Asthma/COPD, impetigo, cellulitis,falls, diarrhoea/vomiting, dyspepsia, insect/animal bites, children with fever.
They can't deal with :
Acutely ill patients, ongoing illness for which the patient is already seeing a doctor, pregnant women, severe abdominal pains, severe chest pains, mental health, acutely ill babies.
Practice nurses are qualified and registered nurses. They can help with health issues such as family planning, healthy living advice, blood pressure checks and dressings. The practice nurses run clinics for long-term health conditions such as asthma or diabetes, minor ailment clinics and carry out cervical smears.