How to Book Appointments 

To book an appointment please ring 01732 352907 or fill out an E-consult form (Search for your eConsult NHS GP practice | Contact your doctors.)

We offer telephone appointments, face to face appointments, e-consult appointments and pre-bookable appointments.  For appointments on the same day you will need to ring at 8am when our phones are switched on.

Please remember that one ten minute appointment is for one problem.

Our phone lines are very busy at 8am, please be patient with us, we do have a large number of Care Navigators working and a number of phone lines available. There is a option on our phone message to request a call back to avoid being on hold.

Please have a look at this page to see if there is an alternative option for treatment. Local services :: Kent and Medway Clinical Commissioning Group (kentandmedwayccg.nhs.uk)

Our Care Navigators are trained to find the most appropriate appointment depending on the urgency of the situation. The Care Navigation Team are working hard to get you the most appropriate appoin tment and this may NOT be with a doctor. We have an ever growing team of highly skilled professionals who may be able to help you including practice nurses, HCA's, clinical pharmacists and physcians associates.  We have recently had unprecedented demand for appointments, so routine medical problems may be booked in a pre bookable appointment with your named GP (sometimes in a few weeks time).

The Care Navigation Team will ask you a few questions about your concerns, this is in order to direct you in the most appropriate appointment. Please help facilitate this, they are there to help you so please be kind. 

We value continuity of care highly. We would appreciate it if you could try to follow up on a partcular concern or problem with the same doctor. If there is a slight delay in getting that appointment, it is still best to speak to the same doctor for continuity please.  

Home visits: please see /request-a-home-visit

Long term condiditon reviews - "Long term condition reviews had been delayed during the pandemic and that we are now booking them in around patient birth months again. This may mean that you are invited slightly earlier than expected this year but please do book when invited to do so"

Previously shielded or Immunosuppressed patients

Please remind us that you are a shielded patient when booking an appointment to see our nurse, HCA or phlebotomist.  You can also arrange a telephone/video appointment with your GP who will discuss arrangements with you if you need to be seen by your GP in person.

 

Please can all patients be aware of the following guidance:

  • Please arrive in good time for all appointments. When you arrive at the surgery please check in for your appointment at our front desk and register your car number plate at the computer. 

  • We have limited waiting space in out waiting room. Please do NOT arrive too early for your apppointment. 

  • Entrance to the building will be via the front door and main stair case. 

  • Face coverings are still compulsory.  Please wear a face covering (without a valve)  on entering the building and apply hand sanitiser.

  • Please do NOT attend the surgery if you have any Coronavirus symptoms - New cough, high temperature or loss of sense of taste or smell. 

  • You may be asked about Covid symptoms prior to attending. If any are present we will respectfully request that you rebook via telephone.

  • Please use the toilet before coming to the surgery.

  • Please enter the building on your own, unless you are a child or have a disability, when you can be accompanied by one responsible person only.

  • If a chaperone is required this will be provided by Tonbridge Medical group.

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